News Coverage

What are the most exposed data to the new GDPR standards in digital marketing? A survey conducted in the third quarter of 2018 on a sample of 227 senior marketing managers from  CMO Council  and  SAP  shows that 54% of those interviewed will no longer use the so-called "user behavioral data" collected from browser browsing and research on online search engines to avoid the risk of incurring GDPR violations.

Citing a CMO Council and SAP study, eMarketer details which types of data the General Data Protection Regulation (GDPR) is expected to impact the most.

GDPR is driving many firms to change or upgrade their email marketing systems — but not to go much further, according to GDPR: Impact and Opportunities, a study by the CMO Council in partnership with SAP Customer Experience. The CMO Council surveyed 227 senior marketing executives to assess their readiness for GDPR. Of that group, 27/% expect to upgrade their email marketing platform, 42% to modify it and 2% to replace it. But 29% anticipate no change.

Marketers that were prepared to meet and exceed the European Union's General Data Protection Regulation (GDPR) standards introduced in late May have seen increased consumer trust, loyalty and engagement levels, according to a new survey by the CMO Council in partnership with SAP Customer Experience. The survey, whose findings were provided via email to Marketing Dive, drew from 227 senior marketing executives.  

According to data from the CMO Council, marketers from organizations who took the lead in preparing to meet and exceed GDPR data standards noted increased trust and engagement levels with customers. While survey respondents agreed that the implementation of GDPR standards reinforced a responsibility to better protect their customer’s data, the issue became whether or not an organization would seize on the responsibility and turn regulation into optimized experiences.

A brand’s attitude toward GDPR compliance is directly linked to a commitment to customer experience, the CMO Council found in a white paper released on Wednesday.

Conducted in the spring of 2018, the survey gathered results from more than 200 marketers across the globe. While focusing primarily on marketing’s role in GDPR readiness programs, it also covers issues involving the roles of IT and security stakeholders in compliance efforts.

While most marketing leaders see GDPR as an opportunity to secure trust, loyalty and experience, laggards assume it is someone else’s problem. In fact, 39% of this group do not feel GDPR applies to them.

While some organizations saw the May 25 enforcement deadline for the General Data Protection Regulation (GDPR) as the finish line for compliance, leading edge marketing executives saw the day as a starting point of a journey to reinforce trust and actively improve the customer experience. According to data from the CMO Council, in partnership with SAP Customer Experience, marketers from organizations who took the lead in preparing to meet and exceed GDPR data standards noted increased trust and engagement levels with customers. While survey respondents agreed that the implementation of GDPR standards reinforced a responsibility to better protect their customer’s data, the issue became whether or not an organization would seize on the responsibility and turn regulation into optimized experiences.

New Research From the CMO Council Highlights How Leading Brands Are Learning From Big Digital Marketplaces and Adapting to a New 4P Model of Marketing That Is Based On Precision, Personalization, Persuasion and Perfection to Multiply Purchase. Leaders have followers, and nowhere is that more evident than the global eCommerce market, where giant digital shopping destinations like eBay, Amazon and Alibaba now account for more than 50 percent of the nearly $500 billion spent by North American consumers online.

Leaders have followers, and nowhere is that more evident than the global e-commerce market, where giant digital shopping destinations like eBay, Amazon and Alibaba now account for more than 50% of the nearly $500 billion spent by North American consumers online.New research by the Chief Marketing Officer (CMO) Council – entitled 'Ingenuity in the Global eCommerce Community' – explores how the massive scale, data quality and customisation capability of online marketplaces are bringing new levels of customer insight, enriched experiences and added value to brands. Digital commerce accounts for about 10% of the $5 trillion in total annual sales across all retail channels.

New Research From the CMO Council Highlights How Leading Brands Are Learning From Big Digital Marketplaces and Adapting to a New 4P Model of Marketing That Is Based on Precision, Personalization, Persuasion and Perfection to Multiply Purchase.New research by the Chief Marketing Officer (CMO) Council—entitled "Ingenuity in the Global eCommerce Community"—explores how the massive scale, data quality and customization capability of online marketplaces are bringing new levels of customer insight, enriched experiences and added value to brands. Digital commerce accounts for about 10 percent of the $5 trillion in total annual sales across all retail channels.

According to a report by the CMO Council released on Monday, seeing which way the wind is blowing in the dawn of the digital retail age is just one of a number of hurdles marketers have to face. Fifty-six percent of respondents in the CMO Council’s report titled “Ingenuity in the Global eCommerce Community” said that eCommerce is revolutionizing and reinventing the global retail marketplace and 43 percent say it challenges brands to evolve across all channels and markets. While views on eCommerce were positive overall, 14 percent said that it complicates relationships with traditional retail partners.

The explosion of online marketplaces run by Alibaba, Amazon and eBay has given brands opportunities to reach new consumers and test ideas, but brand marketers worry about potential consequences of the new retail model. According to a Q2 2018 survey by the CMO Council, a majority of brand marketers worldwide (56%) think retail is being reinvented by marketplaces. Many also agreed that marketplaces are forcing brands to rethink every aspect of how they go to market. A change this disruptive naturally causes concerns. No. 1 by far is the potential for conflict and cannibalization of traditional retail channels (50%). Less worrisome—but still important—are concerns about counterfeit product sales (32%), and privacy and protection of customer data (32%).

A new report conducted by the CMO Council and Sendwithus has shone a light on the deficiencies under which many marketers still labour when attempting to maximise their revenues, with 77% admitting that they weren’t fully realising the revenue potential of customers (a further 10% weren’t even sure how to answer). This compares badly to the 76% who admitted the same deficiency in a similar poll 10 years ago leading the CMO Council to declare the industry to be mired in a ‘decade-long rut’.

No wonder chief marketing officers have such stressful lives. Over three-fourths of all brands are failing to realize the full revenue potential of their existing customers, and little more than a tenth are succeeding at it, according to Gaining Traction With Every Digital interaction, a paper by the CMO Council and Sendwithus. Of the executives polled, for example, 36% believe transactional emails are an opportunity to reinforce relationships. But 30% deploy them only to affirm choices, not to further relationships. And 12% are struggling to align the teams that work on them.

Joint Study by the CMO Council and Sendwithus Reveals Marketers Are Spending More Time in Meetings About Collaboration Than Growing Relationships With Customers Looking to More Deeply Engage With Brands. Despite a mandate to drive growth, chief marketers are still stuck in a decade-long rut that has yet to see them fully optimize the lifetime value of existing customers. In 2008, when asked if brands were fully realizing the revenue potential of customers, 76 percent said no. Ten years later, 77 percent of respondents to the same question in a new Chief Marketing Officer (CMO) Council audit still say no, and 10 percent say they are not even sure.

A new report conducted by the CMO Council and Sendwithus has shone a light on the deficiencies under which many marketers still labour when attempting to maximise their revenues, with 77% admitting that they weren’t fully realising the revenue potential of customers (a further 10% weren’t even sure how to answer). This compares badly to the 76% who admitted the same deficiency in a similar poll 10 years ago leading the CMO Council to declare the industry to be mired in a ‘decade-long rut’.

A joint study by the CMO Council and Sendwithus reveals that marketers are still struggling to connect consumers with brands as three-quarters of CMOs do not believe they are fully realizing the revenue potential of their brands. However, his is not a new problem, as marketers have been looking to connect consumers to the brand for more than a decade. In 2008, 76% of CMOs said they were not fully realizing the revenue potential of customers, and in this year's report, 77% of CMOs had the same response to the question. According to the report, just 36% of respondents are leveraging transactional emails as an opportunity to build a relationship. The 30% of CMOs that said they are engaging through triggered emails said the relationship is to acknowledge a past transaction, yet 94% of respondents believe communications is critical to a good customer experience. 

Despite a mandate to drive growth, chief marketers are still stuck in a decade-long rut that has yet to see them fully optimize the lifetime value of existing customers. In 2008, when asked if brands were fully realizing the revenue potential of customers, 76 percent said no. Ten years later, 77 percent of respondents to the same question in a new Chief Marketing Officer (CMO) Council audit still say no, and 10 percent say they are not even sure.