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Businesses have embarked on digital transformation more and more massively, but have yet to eliminate some points of friction that irritate consumers--the point in a new report from the CMO Council.

The CMO Council report — How COVID Has Changed The Channels Of Engagement — produced in partnership with Precisely, analyzes interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

In a CMO Council global marketer survey, 91% of marketers said that there was an expectation by senior management and board members that marketers drive measurable growth, with one in three saying that their business leaders felt that driving measurable growth was the primary mandate of marketers today.

As the owners of CX strategies, marketers recognized the need to use data-driven insights that deliver measurable outcomes. However, getting this data in order often proved challenging. The CMO Council asked marketers to rate their organization’s overall access to customer data that is relevant to their function. According to the research, less than one in five felt relevant data was highly accessible, with 36% saying it was fairly accessible but lacked real-time capabilities and often required manual processes. Another 32% said data insights were hit or miss, with access varying wildly across functions and with little reliability to access.

A new Chief Marketing Officer (CMO) Council report, which was produced in partnership with Precisely, has been released. The report is titled, How Covid Has Changed The Channels Of Engagement. According to the CMO, consumers across generations and geographies are flocking to digital self-service channels when engaging with brands, but many get frustrated when their needs aren't met.

As the latest study by CMO Council shows, email is consumers’ favorite communication channel, with 91% putting it at the top of their list. Email is followed by websites with 61% of the votes (which is not even remotely close – go email!).

A new Chief Marketing Officer (CMO) Council report, produced in partnership with Precisely, entitled “How Covid Has Changed The Channels Of Engagement,” covers critical channels of exploration and engagement, the rise of digital channels such as interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

The CMO Council report — How COVID Has Changed The Channels Of Engagement — produced in partnership with Precisely, analyzes interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

New research from the CMO Council, with research partner Precisely, covers critical channels of exploration and engagement, the rise of digital channels such as interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

A new report from the Chief Marketing Officer (CMO) Council, produced in partnership with Precisely, titled How Covid has changed the channels of engagement , covers critical channels of exploration and engagement, the emergence of digital channels such as interactive and personalized video, Influential role of traditional channels, issues causing consumer frustration and brand abandonment, and how different generations prefer to interact with brands.

Email is ranked as the top communications channel by 91% of consumers, followed, respectively, by websites, phone, in-person and text, according to a CMO Council survey. In addition, 55% say they can't live without email.

Covid-19 is massively accelerating digitization - not only for companies, but also for consumers. With the study “Critical Channels of Choice - How Covid has changed the Channels of Engagement”, the CMO Council examined how the pandemic is affecting the communication behavior of consumers. According to the study, 91% of consumers rank email as the most important channel for communicating with businesses - followed by the website (61%), phone (59%), face-to-face meetings (49%) and SMS.

A new Chief Marketing Officer (CMO) Council report, produced in partnership with Precisely, entitled "How Covid Has Changed The Channels Of Engagement," covers critical channels of exploration and engagement, the rise of digital channels such as interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

A new Chief Marketing Officer (CMO) Council report, produced in partnership with Precisely, entitled "How Covid Has Changed The Channels Of Engagement," covers critical channels of exploration and engagement, the rise of digital channels such as interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

A new Chief Marketing Officer (CMO) Council report, produced in partnership with Precisely, entitled "How Covid Has Changed The Channels Of Engagement," covers critical channels of exploration and engagement, the rise of digital channels such as interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

A new Chief Marketing Officer (CMO) Council report, produced in partnership with Precisely, entitled " How Covid Has Changed The Channels Of Engagement ," covers critical channels of exploration and engagement, the rise of digital channels such as interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

Consumers across generations and geographies are flocking to digital self-service channels when engaging with brands, yet many get frustrated when their needs aren't met. This frustration has led to 73% of consumers questioning why they're doing business with the brand. A new Chief Marketing Officer (CMO) Council report, produced in partnership with Precisely, entitled "How Covid Has Changed The Channels Of Engagement," covers critical channels of exploration and engagement, the rise of digital channels such as interactive and personalized video, the influential role of traditional channels, problems tha

Email reigns supreme as a customer engagement channel. As consumers turn to digital as they cope with the COVID-19 pandemic, 91% rate email as a top communications channel, according to Critical Channels of Choice—How Covid Has Changed the Channels of Engagement, a study by the CMO Council.

A new Chief Marketing Officer (CMO) Council report, produced in partnership with Precisely, entitled “How Covid Has Changed The Channels Of Engagement,” covers critical channels of exploration and engagement, the rise of digital channels such as interactive and personalized video, the influential role of traditional channels, problems that cause consumer frustration and brand abandonment, and how different generations prefer to engage with brands.

New CMO Council Research Finds 73% of Frustrated Consumers Ready to Abandon Brands. Consumers across generations and geographies are flocking to digital self-service channels when engaging with brands, yet many get frustrated when their needs aren’t met. This frustration has led to 73% of consumers questioning why they’re doing business with the brand.