HIGHLIGHTS

Authentication Frustration

How Companies Lose Customers in The Digital Age

Instant Interaction Driving Business Traction

How the Live Mobile Chat Commerce Revolution Is Powering Fast, Frictionless Transactions, Secure, Lower Cost Customer Engagement and Stronger Brand Affinity

Data-Driven Decisioning Powers CX Forward

Marketers Aiming for Ideal Customer Experience Face Data Silos and AI Skills Hurdles

Oct 12, 2021

High Levels of Frustration Over Identity Authentication Turning Consumers Away from Brands, New Survey Shows

Consumers Overwhelmingly Prefer to Do Business with Companies that Make Authentication Both Simple and Safe, According to Survey of 2,000 Consumers by the BPI Network and CMO Council More

Sep 28, 2021

NEW REPORT FINDS OPPORTUNITY TO CREATE RICHER CX

New CMO Council research finds marketers need to overcome data silos and AI skills hurdles in race to ideal CX More

Sep 15, 2021

NEW INITIATIVE EXPLORES NEED TO UNIFY AND HUMANIZE CUSTOMER EXPERIENCES AROUND IDENTITY AND AUTHENTICATION IN A DIGITALLY CONNECTED ECONOMY

BPI Network, CMO Council and Daon to Drive Global Conversation on Modernizing Cross-Channel Authentication to Advance Customer Experiences, Revenue and Risk Management More

  • Executive Appointments

    Karina Kogan

    Chief Marketing Officer

    OURA

    Caroline Kempf

    Chief Marketing Officer

    GEOSPACE TECHNOLOGIES

    Samantha Kitain

    Chief Marketing Officer

    TARTE COSMETICS

    Samriddh Dasgupta

    Chief Marketing Officer

    HEAD UP FOR TAILS

    CMO COUNCIL SUBSCRIPTIONS AND FEATURES