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DEC 5, 2017
Against the technical backdrop of increasing expectations for always-on internet and mobile services, many carriers are struggling on the frontend with customer experience. All the interactions — in-store, chatbot, email, phone, text, website, app, messenger service, Facebook — must be unified and personalized. More
NOV 16, 2017
Marketers still struggle with mastering the customer journey, which makes it difficult for many to understand where best to place their development spend. More
NOV 4, 2017
The post-purchase experience is mediocre at best for most consumers, and it’s a missed opportunity for your brand. More