Defining the Future of Customer Experience Management in Asia
The 2nd annual Customer Experience Management Summit is Asia’s leading forum to engage in high-level discussion in the CEM space. World-class speakers such as Ron Kaufman and leaders from LEGO, Yum!, Dubai Airports and SingTel will discuss a range of topics including building a customer centric culture, using social media and big data to unlock customer insights, enhancing new revenue streams, customer advocacy, integration across departments and omni-channel marketing.
In order to ensure a fruitful discussion, the summit has introduced an unprecedented C-level conversation panel, B2B and B2C streams and roundtable discussions. There will also be five workshops on hot topics such as social media, customer data analytics and customer journey mapping. Join your peers now and hear first-hand insights from global and regional CEM and marketing pioneers as they walk through the strategies they have employed to successfully deliver holistic customer experiences to drive business.